Shipping policy

Free tracked shipping on all orders across Australia.

Processing

Orders are processed within 1–3 business days. You'll receive an email with your tracking number as soon as your order ships.

Delivery times

Our lights ship from our supplier partners' international warehouses. Most orders arrive within 7–15 business days of dispatch. Remote and regional areas can take a little longer.

Christmas orders

For delivery before Christmas, we recommend ordering by 30 November. We'll show any updated cut-off dates on our website during the holiday season.

Tracking

Every order includes tracking. If your tracking hasn't updated for 7 days, or your order hasn't arrived within 20 business days, email hello@sunlitnest.com and we'll sort it out.

Lost or damaged in transit

If your parcel is lost or arrives damaged, contact us and we'll send a replacement or refund you in full.

Multiple items

If you order several items, they may arrive in separate parcels on different days.

Where we ship

We currently ship to addresses within Australia only.