Privacy policy
Sunlit Nest ("we", "us") respects your privacy. This policy explains what personal information we collect through sunlitnest.com, how we use it and your choices.
What we collect
- Order details: your name, shipping and billing address, email, phone number and the items you buy.
- Payment information: processed securely by our payment providers (such as Shopify Payments). We never see or store your full card details.
- Website usage: information collected by cookies and similar technologies, such as your device, browser, pages viewed and how you arrived at our site.
- Messages: anything you send us by email or our contact form.
How we use it
- To process, ship and track your order, and to provide customer support.
- To send order updates and, if you opt in, occasional marketing emails (you can unsubscribe at any time).
- To improve our website and measure our advertising, including through Google services such as Google Ads and Google Analytics.
- To prevent fraud and meet our legal obligations.
Who we share it with
We share information only as needed to run our store: our e-commerce platform (Shopify), payment processors, our suppliers and delivery partners (to fulfil your order; some are located overseas), and advertising and analytics providers. We do not sell your personal information.
Cookies
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works.
Your rights
You can ask to access or correct the personal information we hold about you, or ask us to delete it, by emailing hello@sunlitnest.com. We handle personal information in line with the Australian Privacy Principles. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact
Sunlit Nest, Queensland, Australia. Email: hello@sunlitnest.com