Refund policy
We want you to love your Sunlit Nest light. If something isn't right, here's how we'll fix it.
Faulty, damaged or wrong items
If your order arrives faulty, damaged or isn't what you ordered, email us at hello@sunlitnest.com within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund (your choice) at no cost to you. You won't need to send a faulty item back unless we ask.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Change of mind
You can return unused items in their original packaging within 30 days of delivery for a refund of the item price.
- Email hello@sunlitnest.com first with your order number. We'll reply with the return address and instructions. Please don't send items back without contacting us, as we can't accept unannounced returns.
- Return postage is paid by you, and we recommend a tracked service.
- Original shipping (if any) isn't refunded for change-of-mind returns.
- We don’t offer direct exchanges for change of mind. If you’d like a different colour or product, return the original for a refund and place a new order. Faulty or damaged items can be replaced with the same item free of charge.
Refunds
Once we've received and checked your return (or confirmed a fault), we'll refund to your original payment method. Refunds usually appear within 5–10 business days depending on your bank.
Cancellations
Need to cancel? Email us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and refund you in full.
Christmas returns
Orders placed between 27 October and 24 December 2026 can be returned for a change-of-mind refund until 31 January 2027, as long as the item is unused and in its original packaging. All other change-of-mind returns follow our standard 30-day window.